Shipping policy

 

 At Uraona™, we are committed to providing the best service to our customers. Our shipping policy is designed to ensure that you receive your orders in a timely and efficient manner. Please read the following information regarding our shipping options and processing times.

Processing Time

  • Order Processing: All orders are processed within 2 to 5 business days. Processing time includes order verification, quality check, and packaging. Orders are not processed on weekends or holidays.

Shipping Options

We offer two shipping options to cater to your needs:

1. Free Tracked Shipping

    • Shipping Time: 7 to 15 business days
    • Details: Our standard shipping option is a cost-effective choice for those who are not in a rush. This option ensures your order is delivered within 7 to 15 business days after it has been processed.

2. Insured Tracked Shipping

      • Shipping Time: 3 to 12 business days
      • Details: For customers who need their orders faster, we offer an expedited shipping option. This service ensures your order is delivered within 3 to 12 business days after it has been processed.

Important Information

  • Business Days: Please note that all processing and shipping times are in business days, not calendar days. Business days are Monday through Friday, excluding weekends and holidays.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
  • Delivery Delays: While we strive to meet the specified shipping times, please understand that external factors such as weather conditions, customs clearance, and carrier delays can sometimes affect delivery times.

Our Commitment

At Uraona™, we value our customers and aim to provide the best possible shopping experience. We are dedicated to ensuring that your orders arrive promptly and in excellent condition. If you have any questions or concerns about your order, please do not hesitate to contact our customer service team.

Thank you for choosing Uraona™. We appreciate your business and look forward to serving you again in the future.